Privacy Policy
Last Updated: September 2026 • Effective Date: September 2026
1. Overview & Commitment
FireLabs ("we", "us", or "our"), located at 3699 Sheridan Blvd, Wheat Ridge, CO 80212, is dedicated to protecting the privacy and personal data of our users, prospective clients, and visitors. This Privacy Policy outlines our practices regarding data collection, usage, and protection across our website (firelabs.tech) and the FireLabs platform.
2. Information We Collect
We collect information provided directly by you when you interact with our services, including:
- Contact Details: First name, last name, business email address, telephone/mobile number, company name, and industry vertical.
- Communications: Content submitted through contact forms, demo requests, trial activations, webchat, SMS conversations, and support emails.
- Account Records: Proprietary client records, pipelines, appointment bookings, and configuration settings managed within your FireLabs sub-account.
3. How Information Is Used
We use collected information solely for legitimate operational and business purposes:
- To schedule, confirm, and conduct 1-on-1 platform walkthroughs and live demonstrations.
- To provision, initialize, and support 14-day free trial accounts.
- To deliver transactional notifications, appointment reminders, and critical service updates.
- To provide technical troubleshooting and customer onboarding support.
4. SMS / Mobile Opt-In Information Sharing (Carrier Compliance)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
Mobile opt-in data is kept strictly confidential and is only processed through verified telecommunications gateway providers solely to deliver messages requested by you.
5. Data Ownership & Security Safeguards
You retain 100% proprietary ownership of all contacts, leads, and customer data uploaded to or generated by your FireLabs workspace. We implement industry-leading encryption protocols (including AES-256 at rest and TLS 1.3 in transit), strict administrative access controls, and routine security audits to prevent unauthorized data exposure.
6. Opting Out & Your Rights
You retain full autonomy over your communication preferences:
- SMS Opt-Out: You may cancel text messaging at any time by replying STOP to any message from us. For assistance, text HELP.
- Email Opt-Out: Click the "Unsubscribe" link located at the footer of any marketing email communication.
- Data Export & Deletion: You may request a complete CSV export or deletion of your information by writing to support@firelabs.tech.
7. Contact Information
For questions or requests regarding this Privacy Policy, please reach our privacy team at:
Entity: FireLabs
Physical Address: 3699 Sheridan Blvd, Wheat Ridge, CO 80212
Telephone: (719) 329-4591
Email: support@firelabs.tech